Master Plumbers and Incolink – Health & Wellbeing Webinar Series – Webinar 3

Join us for the third instalment of our three part series with Incolink. The series will cover a range of themes across mental health and wellbeing, as well as digital wellbeing for business. 

Webinar 3: Reviews and Reputation

Location: Zoom only https://zoom.us/j/95478740406

Within this webinar we are going to hear from Garrick Hocking from Podium, Curtis de la Harpe (Master Plumbers Communications Manager), and Chris Forde from Incolink on reviews and reputation in their particular fields and how best to deal with them.

You will also be able to ask any questions from our panel of specialists, who have hands on experience within their respective industries.

The presentation will include:

Garrick discussing:
– Boosting and managing your online reputation 
– Capturing a greater volume of customer reviews
– Responding to your reviews – the good, and the occasional bad
– Utilise AI to take some of the stress out of replying
– How your GMB profile drives your advertising strategy

Curtis discussing: 
– Where do you want reviews left – Google, Facebook, ProductReview, etc
– How to avoid problems with review sites and the law
– Why is it important to respond to all reviews
– The psychology of reviews and reviewers
– Recovering from a bad online presentation

The webinar will conclude with some information on a holistic approach to mental health circumstances such as receiving negative feedback and giving space for acknowledgement and celebration for the positive reviews from Incolink Mental Health Educator, Chris Forde. 

This workshop is recommended for business owners, general managers, HR and administration staff.

Our Presenters:

Garrick Hocking – Senior Partnerships Manager at Podium

Garrick is an experienced marketing and media expert with a knack for helping business grow. As Partnerships Manager at Podium, he assists trade businesses to enhance their online presence and reputation, driving better customer interactions. Garrick has led successful and engaging campaigns across the Asia-Pacific region, driving real business growth and expansion. Passionate about building strong client relationships, Garrick is dedicated to helping businesses, including plumbers, use Google reviews to improve their online presence and build customer trust. 

Curtis de la Harpe - Communications and Marketing Manager at Master Plumbers

Curtis has been working in the fields of digital marketing, brand marketing and ecommerce for over 15 years. He also holds both a Bachelor in Business Marketing and a Post-grad in Applied Psychology which he has applied to his work in digital reputation management for a number of businesses across the tool manufacturing and trades industry. Over the years he has utilised his skills to both usher a number of businesses into the digital world as well as help several businesses recover from less than ideal online reputation damage. 

Chris Forde – Mental Health Educator at Incolink

As a qualified Psycotherapist, Chris has spent the last 23 years supporting individuals and families through mental health challenges in various therapeutic roles. Previously working as a senior therapist responsible for assisting high risk callers for Beyond Blue, Chris has extensive experience in supporting people in a time of crisis. In his role as Mental Health Educator, Chris supports Incolink members by delivering toolboxes to workers and supporting them to navigate the challenges they may face. In a time of distress Chris also supports Incolink members by attending critical incidents on-site and offering support to workers. 

This is a Zoom only event (It will not shared in full, due to the interactive and personal nature of the content)