The Master Plumbers training team is pleased to provide the following information about our RTO to all plumbing professionals, current students and candidates considering a career in plumbing.
For information about our training polices please download the Master Plumbers Learners Handbook. In the Handbook you will find details of how the following policies and procedures will relate to you, including:
You can verify an award issued by Master Plumbers by using the Award Verification Service.
All you need is:
If the award is on our system you will be supplied with the qualification or unit awarded and when it was issued.
Access the Master Plumbers policy related to your training.
Master Plumbers Policies and Procedures - (1.46 MB) Privacy policy - (222.92 KB) Complaints and Appeals Policy - (174.65 KB) Refunds and Cancellation Policy - (210.17 KB) Fees Policy - (230.04 KB) Pre-enrolment Review Policy - (204.48 KB) Learner Handbook - (1,013.28 KB) Code of Conduct (Apprentices) - (151.85 KB) Download the following forms to help you manage your learning experience with us.
Apply for National Recognition (credit transfer) - (150.76 KB) Apply for Recognition of Prior Learning (RPL) - (137.06 KB) Apply for a refund - (176.10 KB) Cancel, withdraw or defer from your training course - (47.21 KB) Download a Pretraining Review Form (Apprentices) - (239.11 KB) Locate student support and welfare resources - (422.58 KB) Make a complaint or appeal an assessment decision - (165.49 KB) Request to see your student file OR have a qualification/statement of attainment re issued - (134.86 KB) Report a hazard or incident - (90.99 KB) Suggest ways in which Master Plumbers can improve its training - (199.70 KB) Application for Part Payment/Payment Plan (Apprentices Only) - (1.39 MB) 
If you can wait a few hours
for a call, try
non-emergency plumbers
You can only request
5 callbacks per hour
If your situation is life-threatening
please call triple-zero (000)
(Open-hours are shown on the listing)
